PICKUP LOGISTICS

Know exactly what happens on pickup day.

Huck is designed to make returns feel predictable. Here’s how to prepare your packages, what we handle, and how you’ll know everything is moving.

Choose when Huck should come by, then have your packages ready at the door.

Add your label PDF in the app before your pickup window — we handle printing and application.

We route each package to the right carrier and send you a confirmation when the handoff is complete.

WHAT TO EXPECT

The pickup flow, start to finish.

Pick a window that works. Huck confirms your 30-minute arrival window the day before.

Upload your return label PDF in the app, add package notes, and confirm where to find the pickup.

Someone needs to be present to hand off packages and verify your valet's ID in the app before handoff.

We route each package to the right carrier at our facility and send you a confirmation when it's complete.

The smoother the prep, the faster the pickup. These are the details you'll want to know before scheduling.

• Add your return details and label PDF in the app.

• Have packages ready at the door or meeting point.

• Add building access or concierge instructions in pickup notes.

The help center covers labels, pickup windows, carriers, missed pickups, and more.

Visit the FAQ